The Cog
Using AI to welcome and support customers
The Mount Washington Cog Railway used AskHandle to answer high volumes of customer questions in real time and reduce after-hours support gaps.
The Challenge
The Cog team faced heavy inquiry volume across phone and email, but did not have enough human support capacity to answer customers quickly, especially outside business hours.
The Solution
AskHandle launched a customized AI agent with a Cog-specific knowledge base so customers could get answers 24/7 without the team needing to build or train a custom AI stack.
The Result
AskHandle became the first line of customer support on the Cog website, giving visitors instant answers and eliminating the backlog that had been slowing the team down.
AskHandle AI has been great at answering customer questions.