Help Center

Installing the AskHandle chat widget on your website is quick and easy. Follow these simple steps to get started.

To install AskHandle on your Weebly website, log in to your dashboard, access Settings, navigate to SEO, paste the installation code into the Footer, and save and publish your site.

Installing AskHandle on Wix.com websites involves copying the install code from AskHandle, pasting it into the body section of Wix.com websites via the Tracking Tools option in Wix.com Settings, and applying the changes.

If you've correctly installed the chat widget using Google Tag Manager (GTM) or directly in a single-page React app — but it **still doesn’t appear** — the problem is likely due to Cookiebot blocking scripts until consent is given, Content Security Policy (CSP) preventing external scripts, or Incorrect GTM tag configuration or load timing, this article explains the cause and gives step-by-step solutions.

This tutorial explains how to create a chat experience using the AskHandle API. You will learn how to get your API token, create chat rooms, send messages, and receive AI responses.

You can configure and adjust the visuals and user experience (UX) of the messenger to match your style and brand. In this section, you will learn how to customize both the visual and textual components of the AskHandle messenger. Let’s explore the various elements you can configure and how to make these changes.

In this tutorial, we’ll guide you through the process of integrating AskHandle AI using the Infobip Chatbot Builder. Infobip’s chatbot tool allows you to create and manage chatbots across multiple channels, including WhatsApp, Instagram Messenger, Facebook Messenger, LINE, and SMS. With this setup, you can easily launch your AskHandle AI chatbot on the communication platforms your users prefer.

This article guides you through the process of obtaining your AskHandle API token. The token lets you use our API to create chat rooms, send messages, and interact with your AI model.

If you're building your website using ReactJS or another single-page application (SPA) framework, installing the chat widget requires a slightly different approach than a traditional website. Because SPAs load content dynamically without full page reloads, embedding scripts like our widget can fail if not configured correctly.

Next.js is a powerful React-based framework commonly used to build dynamic web applications. Unlike traditional HTML-based sites, Next.js does not have a standard index.html file where scripts can simply be pasted. Because of this, installing the AskHandle chat widget requires minor adjustments to fit the Next.js structure.

This tutorial provides steps for integrating AskHandle onto Squarespace websites, involving logging into the Squarespace dashboard, accessing settings, adding installation code from AskHandle, and adjusting its position as needed.

Installing AskHandle on your WordPress website is simple and straightforward. The fastest method is using a WordPress plugin, which allows you to easily add the necessary JavaScript snippet to your website. Follow these steps to install AskHandle:

Facebook Messenger is one of the most widely used platforms for businesses and creators to connect with their audience in real time. Connecting AskHandle to your Facebook Page allows fans and customers to engage directly with the AI experiences you’ve built. This integration is made possible through **Infobip**, an official Meta partner that streamlines the setup process.

Instagram Messenger is one of the most popular messaging platforms for creators, brands, and businesses to engage with their followers. By connecting AskHandle to your Instagram account, you can allow fans to chat directly with the AI experiences you've built. To enable this connection, we’ll use Infobip, an official Meta partner, as the integration platform.

Installing AskHandle on your custom website is a simple process. Log in to your AskHandle account and click on “Installation” in the menu.

AskHandle offers two types of chat widgets: A WebSocket-based widget for real-time, live human chat, a REST API-based widget for lightweight, customizable, AI-powered chat. This article explains when to use the REST API widget, how it differs from the default, and how to install and deploy it.

The most efficient method for handling structured data in tables is to store it in a dedicated Excel or .csv file and then import it into the data source. Although you can incorporate tables into PDF or DOCX files, doing so may lead to inconsistent recognition and less effective response generation.

Effective prompts are key to maximizing AI model performance. A prompt acts as the instruction manual for your AI agent, guiding how it understands requests, formulates answers, and interacts with users. This article will show you how to create clear, effective prompts that ensure your AI agent performs at its best.

The Data Source section in the AskHandle dashboard is where you can upload your training materials. Data Source Mode dictates how you'd like AskHandle to engage with your customers upon receiving a question. AskHandle provides three Data Source Modes to select from: General Data, Your Own Data, and Combined Data.

Creating custom responses for your AI is straightforward. The way your AI interacts with your customers largely depends on the content you provide and its structure. This process of training and setting up the AI is termed the Fine-Tuning phase. Essentially, it's about teaching the AI to provide specific information and communicate in your typical style.

Enhancing your AI’s ability to process webpage content is a straightforward three-step process. First, we address potential issues that may arise when your AI attempts to scan webpages, such as restrictions that block content access. Next, we provide a practical solution by manually transferring webpage content into a format the AI can process more accurately. Finally, we explain how to test your AI’s comprehension after the upload and offer guidance on seeking additional support if needed.

In Fine-tuning Mode, you can create a custom AI model by refining a base model using your own dataset. Fine-tuning enhances the model’s knowledge in specific areas, allowing it to generate more accurate and relevant responses for your use case.

When using AskHandle to provide detailed lists or characteristics about specific topics, it’s important to make sure the information is linked to the right subject. Here are simple steps to help the AI give better responses.

AskHandle AI supports over 90 languages and can communicate with your customers in any of them. By default, the AI can understand and process information from your training data regardless of its original language, generating responses in the language your customers prefer.

Incorporating images in AskHandle AI responses enhances user engagement by providing visual context alongside text. Follow this guide to automate image inclusion in your AI responses based on specific keywords.

Including URLs in AI responses helps users access detailed information and additional resources. This guide explains how to configure AskHandle to show URLs in responses.

At AskHandle, we assess AI performance by ensuring that responses are both accurate and relevant to the user's question. Each AI-generated response in AskHandle includes two key scores, displayed in brackets like (0.8, 0.9), that measure the quality of the AI’s performance. These scores range from 0 to 1 and give a quick indication of how well the AI meets user needs.

Customers may sometimes ask questions that are not directly related to your services or outside the scope of the data you’ve uploaded. You can guide the AI to respond appropriately by adding detailed information to your data source and using custom prompts for further control.

Setting up a proper self-introduction helps your AI assistant create a welcoming and professional impression. You can achieve this by providing a clear instruction in the Custom Prompt section.

Setting up AskHandle AI to manage scheduling for your users is simple. Follow these steps to allow the AI to handle appointments, ask necessary questions, and confirm visits.

When users start a conversation with AskHandle, they are greeted with a welcoming message. You can easily customize this greeting to better match your brand's tone.

At Askhandle, we maintain strict guidelines to ensure that our AI systems are developed in a safe, ethical, and responsible manner. To protect the integrity of our platform and ensure AI safety, we do not allow the upload of certain types of content for training or fine-tuning AI.

To ensure the AI uses first-person responses, you can write custom prompts that guide the AI to answer in the first person. This makes interactions feel more personal and engaging.

A data source is a repository where your information is stored, and it serves as the foundation for AskHandle to generate answers and content. You can import data into a data source using three methods: uploading files (PDF, DOCX, CSV, TXT, or Markdown), inserting a webpage URL, or directly typing or pasting content into a plain text field. You can use one, two, or all three methods depending on your needs.

At AskHandle, we leverage AI to not only answer customer inquiries but to ensure those responses are directly relevant. The AI Answer Relevance Score plays a key role in evaluating how closely the AI’s responses address a user’s question, helping to refine the quality of answers. This score, which typically ranges from 0 to 1, provides a measure of how well the AI response aligns with the question’s intent, based on available data.

The Faithfulness Score helps measure how accurately an AI-generated response aligns with the specific information provided by your business. It focuses on factual consistency, ensuring that the AI’s answers reflect the data you’ve supplied without adding or changing key details.

To access and manage user interactions, log in to your account, navigate to the Messages section in the menu, where you can review past and ongoing conversations, search for specific users, and toggle between automated and direct chat options. Additionally, you can globally disable AI to enable live-chat capabilities for representatives.

Opting in to receive daily performance reports from AskHandle offers a categorized overview of user questions, facilitating easier management, though opting out is simple in the Settings section.

The Testing Page in your dashboard is a specialized page designed to help you thoroughly test your AI model and customize the appearance of the chat interface. It provides a real-time preview environment, allowing you to review and refine how your AI interacts with users before you launch it publicly. You can easily access the Testing Page through a unique URL or QR code.

The User Dashboard serves as the central hub for managing your AI, messenger services, and conversations. Accessible at AskHandle Dashboard, this platform provides comprehensive tools for optimizing AI performance and user interactions.

To change your password, access the Settings in your user dashboard, located at the bottom-left corner of the menu represented by a gear icon. Within Settings, click on Change Password, input your old password, and enter the new password you desire. If you've forgotten your password, click on Forgot Password when signing in and follow the provided instructions.

To change your current plan, go to your user dashboard's Settings section. Access it from the bottom-left corner, indicated by a gear icon. Then, find Billing Management, click Update Plan, select your desired plan, and proceed by clicking Continue in the bottom-right corner.

To add or change payment information, go to the Settings section in your user dashboard, accessible via the gear icon in the bottom-left corner. Within Settings, find Billing Management, where you can either add new payment details by clicking Add payment info or update existing information by selecting Update information and filling out the necessary forms. The navigation path for adding payment information is User dashboard -> Settings -> Billing Management -> Add payment info, while for updating existing details, it's User dashboard -> Settings -> Billing Management -> Update information.

In this section, manage notifications, reports, password, and billing details. Customize email and WhatsApp notifications for new chats and opt in or out of daily reports, while also easily changing your password and updating payment information in the Billing Management section.

At AskHandle, data storage is a top priority, and we use secure, high-performance cloud services to keep your data safe, accessible, and well-managed. Our database infrastructure is now powered by Heroku Postgres, a reliable and scalable SQL database solution directly managed by Heroku. This transition allows us to offer improved flexibility, security, and performance for our users.

AskHandle’s AI is built around text-based training and fine-tuning, meaning that only text can be used to set up and train your AI. If you try to import content that includes images or videos—such as a webpage with visual elements or files that embed multimedia content—the AI will not be able to process that information. Fine-tuning can only occur when the imported data is purely text-based.

Welcome to AskHandle, where personalized AI support meets your needs! With our advanced AI platform and a user-friendly interface, we're here to streamline your experience and offer prompt, reliable assistance whenever you need it. Welcome aboard!

Brand Indicators for Message Identification (BIMI) allows your logo to be displayed in email clients, helping to build trust and brand recognition. This guide explains how to create a BIMI-compliant logo using Adobe Illustrator and make the required changes to the SVG file.

Brand Indicators for Message Identification (BIMI) allows your logo to be displayed in email clients, helping to build trust and brand recognition. This guide explains how to create a BIMI-compliant logo using Adobe Illustrator and make the required changes to the SVG file.

Brand Indicators for Message Identification (BIMI) allows your logo to be displayed in email clients, helping to build trust and brand recognition. This guide explains how to create a BIMI-compliant logo using Adobe Illustrator and make the required changes to the SVG file.

Interactive options are quick-reply buttons that let users click to send short messages. You can use these buttons to highlight frequently asked topics or guide users through common actions.

RSS feeds offer a streamlined solution to receive updates without having to visit each site individually. RSS, which stands for Really Simple Syndication, uses a family of standard web feed formats to publish frequently updated information such as blog entries, news headlines, audio, and video. In this article, we'll explore how you can subscribe to an RSS feed, specifically focusing on the RSS feed provided by [AskHandle](https://www.askhandle.com/blog-rss.xml), ensuring you never miss an update from their insightful blog.

The Keyword Notification feature is available for users on the Professional Plan and above. This feature allows you to set specific keywords in the Command Center, and the AI will send you a notification whenever a user mentions these keywords in a conversation.

At AskHandle, your data is entirely your own. The information you import into your data source is used **exclusively** for your account and is never shared or utilized in any AI training outside of your system.

AskHandle creates customer profiles upon user engagement, storing contact details and various data points like referral source, device, and geolocation, with seamless integration options available for CRM systems such as Salesforce and HubSpot.

AskHandle primarily serves as an automated customer support system, but also offers a live-chat feature for users who prefer human interaction, accessible by toggling off the AI in the Chats section.

The 'Load URL Recursively' feature in AskHandle AI allows the system to learn not just from a single webpage URL you provide, but also from its child pages. This feature is particularly useful for creating a comprehensive data source from structured websites like help centers or FAQ sections.

AskHandle is available on web messenger and WhatsApp. Every plan, by default, comes with a web messenger that can be easily installed on any website. Only paid plans are eligible for the WhatsApp channel. Please contact us directly at support@askhandle.com if you’d like to have AskHandle on WhatsApp.

A chat interaction comprises the entire conversation between a user and AskHandle, starting from initiation to conclusion, regardless of message count. Users aren't restricted in message quantity or charged per message, and interactions are calculated per individual user who initiates and concludes a chat session.

The Command Center is your hub for managing and customizing the information that powers your AI. It allows you to fine-tune your AI, customize interactive options, and manage responses. Through the Command Center, you can ensure that AskHandle performs optimally for your specific business needs.

When you sign up and begin a test chat on the Testing Page, you may notice that the AI repeatedly responds with the same message. This response is known as the Contact Message, which you can customize in the *Appearance* settings.